Returns

RETURNS & REFUND POLICY

If you are not entirely satisfied with your purchase, we are here to help.

RETURNS

We offer store credit returns. You have 17 days after the ordering date to request a return and send back your item for a store credit. Customers can use the store credit for another purchase. The original shipping cost is not refundable.

If you need the item faster, please place a new order and send your item back for a refund. The new purchase must be equal or higher value to qualify as an exchange. 

The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. Customers are responsible for any loss in value. You will also need the receipt or proof of purchase. 

To start a return, please visit our return/exchange center to find your order and check your eligibility. If you placed a new order for the exchange, please provide the new order ID when requesting the return.

The items below are not eligible for a return unless they arrived defective: accessories, customized, items marked as "final-sale".

If your return is accepted, you may be prompted get a return label via the portal. We will send you the return shipping label and instructions on how and where to send your package. If you opt to provide your own label when requesting a return, please provide a valid tracking number. For international orders, you must provide your own return label. Items sent back to us without first requesting a return via the portal and without valid tracking will not be accepted.

You can always contact us for any return questions at info@aodaibycutesass.com.

DAMAGES AND ISSUES 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

EXCEPTIONS/ NON RETURNABLE ITEMS 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), accessories, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGE 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS 

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically issued a store credit within 3 business days after we get back the return.

If you have any other questions, please contact us at info@aodaibycutesass.com.