Returns

RETURNS & REFUND POLICY

If you are not entirely satisfied with your purchase, we are here to help.

RETURNS

We offer a one-time store credit return option. You have 17 days from the ordering date, or 10 days from the delivery date, whichever is later, to request a return and send back your item for store credit. The return must be postmarked within the return window to be accepted. Customers can use the store credit for another purchase. Please note that the original shipping cost is not refundable.

A one-time store credit return means you can only request a store credit return once. The subsequent order placed with the store credit is final sale. We reserve the right to reject returns that are requested and sent back but do not meet the above criteria.

Keep in mind that we do not hold inventory or guarantee availability.

Our return processing time is 5 business days after the return is delivered. If you need the item faster or want to ensure your size doesn't sell out, please place a new order and return your item for a refund. The new purchase must be of equal or higher value to qualify for an exchange. The new order must be placed using the same email address for the return to be accepted. If your new order (before any shipping costs) is less than your return, no refund will be issued. A store credit will be issued in this case instead. 

The item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging—to be eligible for a return. Customers are responsible for any loss in value. You will also need the receipt or proof of purchase.

To start a return, please visit our return/exchange center to find your order and check your eligibility. If you placed a new order for the exchange, please provide the new order ID when requesting the return.

The items below are not eligible for a return unless they arrived defective: accessories, customized, items marked as "final-sale".

If your return is accepted, you will choose between using your label or ours for a flat rate of $7. We will then send you the return shipping label and instructions on how and where to send your package. If you opt for your label, please provide a valid tracking number. USPS is the preferred carrier for domestic returns. For international orders, you must provide your own return label. Items sent back without requesting a return via the portal and without valid tracking will not be accepted.

You can always contact us for any return questions at info@aodaibycutesass.com.

DAMAGES AND ISSUES 

Please inspect your order upon reception and contact us immediately and within 3 calendar days after receiving the item, if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/ NON RETURNABLE ITEMS 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), accessories, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGE 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS 

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically issued a store credit within 3 business days after we get back the return. The store credit for your return does not expire. Store credit gift card is not redeemable for cash.

In the event a package is returned to the sender, a store credit will be issued, and a reshipping cost may apply.

If we issue gift cards in certain extenuating circumstances or as a gesture of goodwill, we reserve the right to discontinue the issued gift card at any time, without prior notice or liability.

If you have any other questions, please contact us at info@aodaibycutesass.com.